FAQ
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Frequently Asked Questions
At Exit5, we want to make your car buying and ownership experience as smooth as possible. Below, you’ll find answers to some of the most common questions about financing, warranties, trade-ins, policies, and more. If you don’t see what you’re looking for, feel free to reach out—we’re happy to help!
- We offer the new car dealership feel without the hassle or the inflated prices.
- We have a larger selection of recent model cars than most used car dealers.
- We have a 7,000 square foot service department. Many pre-owned car dealers don’t even have a service department, and many of those who do have limited capabilities.
- Our certification program is insured by the same company used by many new car dealerships. They will not typically work with independent dealerships due to the high requirements of excellence in vehicle inventory that is required.
- We own and service the cars we sell. We are not subject to high inventory financing fees, and thus we can share the savings with our customers.
We sell two types of cars:
- Recent model pre-owned vehicles – a majority of the cars in our inventory
- Classic cars
- Vintage, fully restored, collectible cars.
- We specialize in desirable classics for all kinds of collectors.
- Some cars are highly desirable pristine collector pieces.
- Others are beautifully restored resto mods with features that improve drivability.
- All are purchased with the intent to be solid investments that will appreciate over time.
Buying a pre-owned car can save you money in several ways. First of all, new cars typically depreciate about 20 percent just after being driven off the lot, and then another 10 percent after the first year. That’s a lot of wasted cash. In addition, you can stretch your money farther by buying a used car rather than a brand new car. While you may not be able to afford the new car that you want, a two- or three-year-old car of the same make and model just might fit your budget.
- We offer financing through multiple banks.
- We will work with the consumer’s credit union or bank to facilitate an easy transaction if that is the customer’s preference.
Absolutely. Check out our Car Finder
We offer full service for every car we sell. If we sell it, we will maintain it for you. See Repair Services.
We offer pretty much the same services for classic cars that we offer for newer model cars. We do not perform restoration services (or paint work) at this time. We hope to do that in the future.
Believe it or not, new car dealerships have some significant disadvantages when it comes to selling pre-owned cars.
- They typically only certify their brand of car. If you buy a Honda from a Toyota dealership it will likely not be certified.
- The cost to certify a car is typically greater (the manufacturer looks to make a profit in addition to the profit that the dealer makes).
- We have fewer layers of management and sales staff to cover. Next time you go into a new car dealership count the number of people that work there. That equates to large salaries and large payrolls to cover.
We will give you a cash value offer for your car…even if you don’t buy a car from us. We will give you this offer right up front. It does not depend on which car you are looking to buy. We are completely transparent on both sides of the transaction (the trade in and the purchase).
Dealership Info
Address
625 Watervliet Shaker Rd Latham, NY 12110
Phone
(518) 541-5000
Sales Hours
Mon – Fri: 09:00AM – 07:00PM
Saturday: 09:00AM – 05:00PM
Sunday: Closed
Service Hours
Mon – Fri: 07:00AM – 05:00PM
Saturday: 07:00AM – 05:00PM
Sunday: Closed