EXCELLENTTrustindex verifies that the original source of the review is Google. Want to think Rome and James for an amazing experience with purchasing my very first car thank you guys!!!Trustindex verifies that the original source of the review is Google. Amazing service! Quick turnaround and awesome car! I was in at 9 and test drove it. Picked the car up at 4! When I tell you quality! QUALITY! Thanks guys! You were great!Trustindex verifies that the original source of the review is Google. I had been looking for a used Subaru Outback for a few months but couldn’t find anything locally when I came across Exit5 Auto via Facebook Ads. I checked out their inventory online and found exactly what I wanted, a 2016 Outback Limited. Now, I live 170+ miles away from this dealership and thought there’s no way I’m driving that distance with winter weather and all to purchase a vehicle. But after a couple days of looking at that vehicle online I decided to place a call and reassure myself that even though I wanted the car, it’s too far away. I spoke with sales manager Rome Wager who put my mind at ease about the vehicle and how the process would work if I wanted to purchase it. Fast forward one week and now it’s in my driveway and I couldn’t be happier with my purchase. The vehicle is exactly how it was as shown in multiple photos taken at the dealership, the process was completely straightforward and uncomplicated and I was able to do this from the comfort of my home. Rome was diligent in working with me from our first conversation to lining up the transport people to get the car to me and following up the next day. So from finding a car I really wanted so far away to calmly getting me through the sale, I am completely sold on Exit5 Auto Group and wouldn’t hesitate one bit to do it again! Joe Kessler Auburn, NYTrustindex verifies that the original source of the review is Google. I bought my second car from them yesterday. They are transparent and don't act like other dealers I've experienced. Relaxed almost jovial atmosphere. Five Stars. Dave LenneyTrustindex verifies that the original source of the review is Google. Thank you Rome!Trustindex verifies that the original source of the review is Google. Went in to look at a couple of cars. Staff was incredibly helpful and we did not feel any pressure to buy. And when we did eventually settle on a car they made sure to find the best option for interest rates and talked us through the whole thing. They have a garage in the back where they make repairs and make sure the cars won't fall apart as soon as you leave the parking lot. They prioritize having an honest name over maximizing profit and you just can't find that any more. Would recommend. We will be back once our lease ends on our other car.Trustindex verifies that the original source of the review is Google. I would recommend this dealership to all my friends and family. The process of purchasing was so simple and the staff was VERY accommodating and friendly. We walked in asking about a car we seen online, they had us on a test drive within minutes. Gave us the freedom to explore the vehicle without feeling pressured, answered all the questions we had. Once we decided to purchase we were able to pick the car up next day, fully detailed, and they handled all of our registration and inspection process. James, Patrick and Rome were phenomenal ! We will be coming back for all our future vehicle maintenance.Trustindex verifies that the original source of the review is Google. I've purchased several vehicles from many different places & states. This was by far the easiest vehicle purchase. I was looking for something very specific & had looked at 3 other dealerships before going to Exit5. After a long day & drive, I ended up at Exit5 20 mins before they closed on a Saturday. Rome was very friendly & didn't rush me at all when I wanted to take the vehicle I was interested in out on a test drive. I didn't feel any pressure. I was able to go home & think about it. When I wanted more information on the vehicle, Rome answered all my questions, even sending me service paperwork showing what had been done, explaining the warranty & sending me warranty company information. Exit5 had the best price on what I was looking for & was the only dealership offering an included warranty on a certified vehicle for my piece of mind. Rome took care of everything for me, even accommodating a specific request I had, the time I could pick up & communicating via text with me, as I have a job that makes phone calls next to impossible. I hate car shopping but this was painless thanks to Rome. I've already recommended them to several friends & family for their next used car purchase.Trustindex verifies that the original source of the review is Google. **Five-Star Review for Exit 5 Auto in Latham, NY** I recently had the pleasure of purchasing my 2019 Ford Edge from Exit 5 Auto, and I can’t say enough good things about my experience! From start to finish, the team—James, Rome, and Patrick—was truly honest and incredibly helpful. What stood out most to me was their genuine approach. They made the entire car-buying process feel easy and stress-free, something I didn’t expect from a dealership. I was impressed by their transparency and the absence of any pressure tactics, especially when it came to financing. In fact, their financing process was much smoother and more accommodating than my bank's! I love my new Ford Edge, and I genuinely appreciate the care and professionalism shown by the entire team at Exit 5 Auto. If you’re in the market for a vehicle, I highly recommend visiting them. My experience was nothing short of positive, and I’m grateful for their assistance. Thank you, James, Rome, and Patrick! Karen M.Trustindex verifies that the original source of the review is Google. I went in looking for my first car and Patrick was very helpful and walked me through the whole process until I walked away happily with my new car! Thank you Patrick and Thank you Exit5 Auto!
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